Support
How can we help?
Send us a message and we’ll get back to you by email. You can also write to [email protected].
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FAQ
Frequently asked questions
What should I include in my message?
Your device (iPhone or Android), what you were trying to do and what happened instead. If a screenshot would help, attach it when you reply to our email. Please never send us your password.
What is Fitmocal?
Fitmocal is a fitness and nutrition app that builds one plan around your goal: a workout program for your space and equipment, daily calorie and macro targets, habit tracking and an AI coach.
Is Fitmocal free?
You can use Fitmocal for free: personal targets, daily workouts with guided sessions, the exercise library, the training report, meal logging, weight tracking, habits and mood. Premium adds the AI coach, photo meal logging, Adjust Today, switching programs, detailed nutrition and habit reports and AI plan rebuilds.
How is my calorie target calculated?
Fitmocal estimates your daily needs with the Mifflin-St Jeor formula from your age, sex, height, weight and activity, then adjusts it for your goal and pace. Automatic weight-loss targets never go below 1,200 kcal for women or 1,500 kcal for men. It’s a starting estimate, and you can set your own targets in Settings at any time.
Do I need a gym or equipment?
No. Choose home or gym during setup. At home, pick what you have, such as dumbbells, a kettlebell, a resistance band, a pull-up bar, a mat, a jump rope or an adjustable bench, or train with no equipment at all. Every move fits your space and equipment.
What does the AI coach do?
The AI coach is a chat for questions about training, nutrition, sleep, habits and motivation. It knows today’s calories and macros, your workout and your mood. It’s part of Premium, has a daily message limit and doesn’t diagnose or give medical advice.
How does photo meal logging work?
Take a photo of your plate or pick one from your gallery. Fitmocal estimates the foods and amounts, and you check them before saving. It’s part of Premium and has a daily limit. On the free plan you can search foods or type what you ate.
Can I use Fitmocal with a health condition or during pregnancy?
During setup Fitmocal asks about pregnancy or breastfeeding, illness or a special diet, and eating disorders. If any of them applies, automatic calorie targets switch off and we recommend setting your targets with a professional. Talk to your doctor before you start a new exercise or diet plan.
How old do I need to be?
You need to be at least 13. For users under 18, automatic calorie targets are off and workout programs are more conservative.
Does Fitmocal connect to Apple Health or Google Fit?
Not yet. Fitmocal counts your steps with your phone’s motion sensor, and you can log water, sleep and your other habits by hand.
How do I export or delete my data?
In the app, open Settings, then Account and Privacy. Export my data downloads your data as a file. Delete my account deletes your account and its data permanently. If you can’t use the app, request deletion at fitmocal.com/delete-account.
How do I cancel Premium?
Premium is managed by the App Store or Google Play, so cancel it in your store’s subscription settings. Deleting the app or your account doesn’t cancel it.